MJ flight transferred to UL flights due to MJ/UL integration effective 30 Oct 2016
Please be informed all MJ bookings/ MJ revenue tickets / UL code share will be transferred to UL operated flights to/from all destinations. It is also necessary for MJ documents to be reissued to UL documents on involuntary basis due to change of flight number (example: CMBJKT MJ603 to UL364).
Although Sri Lankan Airlines is in the process of reissuing MJ tickets to UL tickets at present, we urge all travel agents to check on following at their end, if itinerary involves single or more coupons traveling to/from IXM/CCU/VNS/GAY/DAC/JKT/MCT/BAH/SEZ
1. Inform customers pertinent to change of flight time/dates.
2. Check on passenger E ticket / reservation, and ensure itinerary is in order as planed originally.
3. If reissued UL ticket is in order same shall be informed to customers accordingly.
4. At the event reissued UL ticket is not in order with route/flights/date customers shall contact Sri Lankan Global contact center/City ticket office/Airport ticket office/Passenger sales agent(PSA) etc. for assistance.
Please note above check is required on all reissued UL documents irrespective of point of sale/origin/cabin/fully underutilized/partially utilized tickets.